Subtle Sweats Hoodie

FREE Shipping in Canada & USA
On Orders over $100 CAD

• Free local shipping (Montreal, and surrounding areas
• 7$ shipping fee for Canada & USA
• 28$ worldwide shipping
• Please allow 2-3 days to ship your order

Overview

Shipping Policy

We offer free shipping for orders over $100.00 CAD in Canada and USA only, our main priority is to make sure you have your product as soon as possible. It usually will take 2-5 business days in North America, and in between 4-9 business days for International orders. Depending on your local postal service, some countries have delays. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We aim for you to be 100% satisfied with your purchase. If for any reason you’re not satisfied we would be happy to help.

​Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We offer an exchange for a different color, size, or style, a new order will need to be placed with the unwanted item(s) returned for a refund.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: 795 1re ave unit 117 Lachine, QC, H8S 4M1 . Please note that any item(s) purchased from our store must be returned for an exchange within 3-5 days after item(s) has been received at the customer’s expense in unused condition in order to be accepted for an exchange. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We advise you to check our size charts, and product description before purchase.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

We aim for you to be 100% satisfied with your purchase. If for any reason you’re not satisfied we would be happy to help.

Any item(s) purchased from our store must be returned at the customer’s expense in unused condition in order to receive a refund within 30 days of receiving the shipment. To receive a refund for a returned item(s) please send it to the address below with a copy of the original invoice. A refund will be issued in the original form of payment. Please note that we cannot refund the shipping charges unless the item(s) is faulty or incorrectly shipped.

To return your product, you should mail your product to: {795 1re ave unit 117 Lachine, QC H8S 4M1}.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.